COVID-19 updates - Air New Zealand operations

We are rapidly adapting our operations to the changing COVID-19 situation. Here are all the changes we're making at Air New Zealand.

Before booking, please check local destination entry requirements and government travel restrictions.

Capacity reductions and flight changes

Last updated 2 April 2020

The global situation is changing at a rapid pace, so we're adapting our operations as fast as we can. Our Travel alerts page is the best place to check what's happening.

NZ domestic flight schedules

Air New Zealand will operate a limited domestic schedule from 3 April to enable essential travel only and to keep air freight moving.

Please check that you qualify to travel under the essential services list before you book your ticket or go to the airport. We are doing everything we can to help get New Zealanders and our customers home. 

The airline's domestic schedule while the country is at Alert Level 4 is as follows:

New Zealand flights
 
Auckland-Christchurch

Three return services - Monday-Friday
One return service - Saturday/Sunday

 
Auckland-Wellington

One return service - Monday-Sunday

 
Wellington-Christchurch

Two return services - Monday-Friday
One return service - Saturday/Sunday

 
Wellington-Nelson

One return service - Monday-Friday

 
Christchurch-Dunedin 

One return service - Monday & Friday

International flight schedules

The airline will operate a limited international network from 30 March to 31 May 2020 to enable essential travel and to keep air freight moving through key cargo corridors to North America and Asia. Overall, international capacity will reduce by 95 percent from pre-COVID-19 levels.

Domestic services into Auckland will be scheduled to allow travellers to connect onto Tasman and Pacific routes.

Please note: Domestic air travel within New Zealand is only permitted for essential workers relating to the response function for COVID-19 and emergency and essential services.

The airline's international schedule from 30 March to 31 May will be as follows. All services are subject to change as governments continue to introduce or change travel and border restrictions.

Australia flights
 
Auckland-Sydney

Three return services 

 
Auckland-Brisbane

Two return services

 
Auckland-Melbourne

Two return services

Samoa, Fiji and Tonga are currently not permitting international flights. If these restrictions end, Air New Zealand is likely to operate one return service per week to those markets from Auckland.

Pacific Islands flights
 
Auckland-Rarotonga

One return service

 
Auckland-Niue

One return service

 
Sydney-Norfolk

One return service

 
Brisbane-Norfolk

One return service

The airline is retiming its Hong Kong service to a night operation from Auckland and Hong Kong to maximise connection opportunities for cargo.

Asia/North America flights
 
Auckland-Los Angeles

Three return services

 
Auckland-Hong Kong

Two return services

 
Auckland-Shanghai

Return services on alternate days from 2 May

Physical distancing between customers

We are working to support government guidance around social distancing by allocating seating to allow additional space around customers where possible. We recognise there will be a need to keep families and some travelling companions together and will continue to support this wherever possible. We also ask that customers follow crew instructions when onboard our aircraft.

Changes to inflight services

More than ever, we're focussed on the health and safety of our people and passengers. We're therefore making temporary changes to our service offering on board.

These changes have been made to keep our crew and customers safe and provide a simplified plan for our catering partners, who are also working with reduced resources.

We will continue to provide special meals. Please request them when you book, as normal.

NZ domestic flights:

  • No Koru hour
  • No inflight drinks and snack service
  • Water and lollies are still available

Australia and Pacific flights:

  • We won't be serving snacks from the inflightbites menu

Other international flights:

  • When you fly businesspremier™ we will serve a simplified version of our menu that is delivered on a single service tray. This reduces movement and contact in the cabin, but you will still be enjoying businesspremier quality dining
  • We have paused parts of our service which increase interactions between crew and customers, such as the offering of a hot towel or pre-take off drinks from a tray in the cabin

Children travelling alone

As a result of the impact of COVID-19, from 28 March 2020 until further notice, Air New Zealand will not currently be accepting children travelling alone for international or NZ domestic travel.

Managing your flights

Air New Zealand crew.

Travel is still an option, but limited

Domestic travel within New Zealand is for customers who are deemed essential service workers only while New Zealand is on Alert Level 4. If your flight is not essential, you will not be able to travel. Please see the New Zealand travel guidelines for further information.

Before making your booking, please check the latest travel restrictions of your local country.

Request a credit or make a change to your booking online

If you booked through a travel agent, please ask them to manage your changes.

Please note, if you purchased a non-refundable ticket, it remains non-refundable unless local legislation requires a refund to be made available.

Arrange a credit for your ticket

Change the date and destination of your flight

Airpoints™ updates

We understand that travel restrictions may impact your Airpoints membership. So, we're making a number of changes to help protect your Airpoints status. Thank you for your continued support and patience during this time.

For full details of your Airpoints membership, please see our Airpoints terms and conditions.

Expiring Airpoints Dollars™

You can book flights using your Airpoints Dollars up to 12 months in advance. If you're uncertain you can book one of our fares with flexibility. We also offer a variety of other ways for Airpoints members to spend Airpoints Dollars. Additionally, a number of Airpoints earning credit cards offer Airpoints expiry protection as a benefit.

Your Airpoints Dollars will remain valid for four years from the date they were accrued to your Account. Sign in and click on 'Balances'.

Missing Airpoints claims

We will continue to process missing Airpoints claims however there may be a delay in processing time. Please check that you're eligible to claim. Thanks for your patience.

Frequent flyer tier benefits

Frequent Flyer 12-Month Status Extension

All members who are Elite, Gold and Silver tier status as at 20 March 2020 will have their current tier extended for 12 months.

This gives everyone an extra 12 months on their current status. If you've already met your status target, you can roll over any new Status Points you earn to your next year's target.

Introduction of new benefits postponed

We've recently announced new Airpoints features. We're postponing several of them to support the immediate needs of our Airpoints members.

Koru

Current Koru members as at 31 March 2020 will have their membership extended for 6 months.

You will be able to view your expiry dates when you log into your Airpoints account online.